---
title: "Activate the Check-in Station on iPad"
url: "https://help.checkinpax.com/en/article/activate-the-check-in-station-on-ipad"
language: "en"
last_updated: "2026-10-19T06:12:56.726Z"
---

# Activate the Check-in Station on iPad

How to open the Check-in Station in the iOS app, activate it with the passcode, and exit when you're done.

After you configure and save the Check-in Station in Event Management, you activate it on the iPad in the iOS app.

**Before you start**

-   Make sure your Check-in Station configuration is **saved** in Event Management.
-   Have the **6-digit passcode** ready.
-   Make sure the iPad is connected to the internet.

**Activate the station**

1.  Open the **Check-in Pax App** on the iPad and sign in if prompted.
2.  Open the menu and select **Check-in Station**.
3.  Select your event.
4.  Enter the **6-digit passcode** when prompted. This unlocks the station and starts kiosk mode.
5.  The iPad now shows the welcome screen. Hand it to guests to begin self check-in.

**Exit the station**

The station stays in kiosk mode until a staff member exits it:

1.  Select the **lock icon** in the lower-left corner of the screen.
2.  Enter the **6-digit passcode** on the keypad.
3.  The station closes and returns to the app.

> **Important:** If you forget the passcode, you'll need to reset it in Event Management (Passcode tab → **Clear** or **Generate**), save, and then re-activate the station on the iPad.

**Troubleshooting**

-   **Passcode isn't accepted** — confirm the code matches the saved passcode in Event Management. Passcodes save automatically once all six digits are entered, but confirm you selected **Save** on the page.
-   **Changes don't appear on the iPad** — save the configuration in Event Management, then exit and re-activate the station on the iPad.
-   **Search results look masked** — this is expected when **Mask search results** is on. Turn it off in the Privacy tab if you don't want masking.

**Related articles:**

-   Set the Check-in Station passcode
-   Preview and save your Check-in Station