---
title: "Login Failing Due to reCAPTCHA? Try Ctrl + Shift + R"
url: "https://help.checkinpax.com/en/article/login-failing-due-to-recaptcha-try-ctrl-shift-r"
language: "en"
last_updated: "2026-10-05T01:13:08.767Z"
---

# Login Failing Due to reCAPTCHA? Try Ctrl + Shift + R

If a reCAPTCHA check (especially reCAPTCHA v3) fails to load or you see a "verification failed" or low-score message when trying to log in, the problem is often a stale or corrupted verification script cached in your browser.

**The fastest first step is to press** **`Ctrl + Shift + R`** **(on Mac:** **`Command + Shift + R`****).**

This performs a **hard reload**, which forces the browser to bypass its local cache and re-download every file from the server — including the JavaScript that reCAPTCHA depends on. A normal refresh (`F5` or `Ctrl + R`) may still reuse the broken cached file, while a hard reload clears that out.

### Why does reCAPTCHA sometimes stop working?

reCAPTCHA v3 doesn't show a checkbox. Instead, it runs in the background and returns a **trust score between 0 and 1**. If your score falls below the website's threshold, your login is blocked. Incomplete script loading, cached outdated code, or browser extensions interfering with Google's scripts can all cause this failure.

### If Ctrl + Shift + R doesn't fix it, try these steps in order:

1.  **Test in an incognito window** — Press `Ctrl + Shift + N` (Chrome/Edge) and try logging in there. Incognito disables extensions by default. If it works, an extension (ad blocker, privacy tool, etc.) is blocking the reCAPTCHA script.
2.  **Disable all extensions temporarily** — Go to `chrome://extensions`, turn everything off, and retry. Then re-enable them one by one to find the culprit.
3.  **Clear cookies and site data for that site** — In your browser settings, find "Cookies and site data," search for the website's domain, delete it, and log in again.
4.  **Check your network** — If you're on a VPN or proxy, turn it off and retry. Shared IP addresses can be flagged as high-risk by reCAPTCHA, lowering your v3 score.
5.  **Update your browser** — Older browser versions may lack APIs that the reCAPTCHA script requires.

If none of these work, contact our support team at [questions@checkinpax.com](mailto:questions@checkinpax.com)