---
title: "Reverting a Check-In"
url: "https://help.checkinpax.com/en/article/reverting-a-check-in"
language: "en"
last_updated: "2026-04-15T07:54:44.731Z"
---

# Reverting a Check-In

Mistakes happen. Sometimes you check in the wrong guest, or a guest accidentally leaves and needs to be re-entered, or you simply need to reset a check-in for testing purposes.

The **Revert** feature allows you to undo a check-in quickly and easily.

### How to revert a check-in:

1.  Open the Check-in App and select your event.
2.  Find the guest whose check-in you want to undo (use search or filter by "Checked In" status).
3.  Tap on the guest's name to open their profile.
4.  Press and hold the grey **Checked In** button for approximately 2 seconds.
5.  The **Check In** button will return to black again, and the check-in has been successfully reverted.

### What happens after reverting:

-   The guest's status changes from **Checked In** back to their previous status (e.g., Confirmed).
-   The check-in timestamp is removed from the guest's timeline.
-   The device name is no longer associated with a check-in record for that guest.
-   The change syncs instantly to all other devices.
-   The guest list numbers update automatically: Checked In decreases by 1, and the status (Confirmed) increases by 1.
-   The guest's name returns to normal formatting (no italics, no grey background, no check-in icon).
-   The **Check In** button becomes available again.

### When to use revert:

| Scenario | Should you revert? |
| --- | --- |
| You checked in the wrong guest by accident | ✅ Yes |
| You are testing the app before the event | ✅ Yes |
| A guest was checked in but never actually arrived | ✅ Yes |
| You need to correct a duplicate check-in | ✅ Yes |

### Important notes:

-   Reverting a check-in does **not** delete the guest or any of their other data (name, email, custom fields, etc.).
-   If a plus-one was checked in, you will need to revert the whole party (open the primary guest's profile and revert).
-   Reverted check-ins are **not** recorded in your reports (the original check-in timestamp is removed)

**Pro tip:** Use the "Checked In" filter to find guests who have been checked in. If a guest was reverted, they will no longer appear in this filtered view. This is another quick way to confirm the revert was done.