Moving a Guest (to Another Guest List)

Sometimes a guest arrives and needs to be moved from one guest list to another - for example, an upgrade from General Admission to VIP, or a speaker who was accidentally added to the wrong list. The Check-in App lets you move guests between guest lists instantly.

Why move a guest?

• A general admission guest purchases a VIP upgrade onsite.
• A guest was accidentally added to the wrong list during import.
• A walk-in needs to be moved to a different list for tracking purposes.
• You want to reorganize guests on the fly based on event flow.

How to move a guest:

1. Find the guest in your guest list using the search bar.
2. Tap on the guest's name to open their profile.
3. Tap the white Edit button (top right corner of the guest profile).
4. Select the destination guest list from the dropdown menu.
5. Save the profile.

What happens after moving:

• The guest is removed from the original guest list.
• The guest appears in the destination guest list on all devices (thanks to real-time sync).
• The guest's check-in status, custom fields, and other data remain unchanged.
• The move is recorded in your reports (Last Modified By and Last Modified Date).

Important notes:

• Moving a guest does not affect their check-in status. If they were already checked in, they remain checked in.
• If you move a guest by mistake, you can simply move them back to the original list.
• Guests can only belong to one guest list at a time.

Example scenario:

Pro tip: Communicate with your check-in team about when moves are allowed. For example, you might require manager approval before moving a guest to the VIP list.